NFB-399C premium features and benefits
Multiple venting options. Low exhaust gas temperatures allow use of PVC, CPVC, polypropylene (rigid and flexible) and stainless-steel venting reducing installation time and costs.
Patented stainless steel fire tube heat exchanger Navien’s innovative heat exchanger design is ASME‑Certified,“H” Stamped, and reduces high-stress point weld failures common on other combi-boilers.
Dual Venturi and field gas convertibility. Dual Venturi system creates better combustion control and turndown ratio. Orifice for easy field gas convertibility from NG to LP. Conversion kits included.
Top and bottom piping
Easy pipe connections for floor or wall-hung installations.
Top and bottom piping
Easy pipe connections for floor or wall-hung installations.
Low gas pressure operation. Negative pressure regulating gas valve ensures maximum performance all the way down to 3.5" of water column on natural gas and 8" of water column on propane gas.
Built-in hardware connects boiler pump & 3 zone pumps. All integrated into the NFB-C circuit board. Also includes a DHW priority zone
Advanced 7" touch screen controls Easy intuitive navigation for setup, troubleshooting and operation.Built-in USB port
Download boiler data and settings. Upload software updates and boiler settings.
63.8cm W x 83.3cm H x 56.6cm D (25.1" W x 32.8" H x 22.3" D)
- SCAQMD 1146.2(NOx, <20ppm)
- ASME Certified
- Yes "H" Stamp
- AHRI Number
- Canadian Registration Number
- Energy star certified
Space Heating Ratings
- Thermal Efficiency %
- Space Heating Gross Output
- 389,000 BTU/h
|Heating||26,000 - 399,000 BTU/h|
|Item||Temperature Setting Range|
|Space Heating||Supply||25 - 87.778 °C (77 - 190 °F)|
|Return||20 - 70 °C (68 - 158 °F)|
Navien Condensing Boiler Space Heating Ratings
|Heating Input||Min||26,000 BTU/h|
|Heating Capacity2||389,000 BTU/h|
|Net AHRI Rating, Water3||338,000 BTU/h|
|Boiler Water Content||36.3 Liters (9.6 gallons)|
|Water pressure||Min||0.8 kg/cm2 (12 PSI)|
|Max||11.2 kg/cm2 (160 PSI)|
|Water Connection Size (Supply, Return)|
1 Ratings are the same for Natural Gas models converted to Propane use.
2 Based on U.S. Department of Energy (DOE) test procedures.
3 The NET AHRI Water Ratings shown are based on a piping and pickup allowance of 1.15. Consult Navien before selecting a boiler for installations having unusual piping and pickup requirements, such as intermittent system operation, extensive piping systems, etc.
|Water volume||36.3 l (9.6 gal)|
|Dimensions||63.8cm W x 83.3cm H x 56.6cm D (25.1" W x 32.8" H x 22.3" D)|
|Boiler weight||126.1 kg (278 lbs)|
|Boiler Weight With Water||168.3 kg (371 lbs)|
|Installation type||Indoor wall-hung|
|Venting type||Forced draft direct vent and non-direct vent (single pipe)`|
|Natural gas supply pressure (from source)||3.5 " WC to 10.5 " WC|
|Propane gas supply pressure (from source)||8 " WC to 13.5 " WC|
|Natural gas manifold pressure (min-max)||-0.03 " WC to -1.9 " WC|
|Propane gas manifold pressure (min-max)||-0.01 " WC to -0.9 " WC|
|Connection sizes||Gas inlet||3/4" NPT|
|Power supply||Main supply||120V AC, 60Hz|
|Maximum power consumption||Less than 12 amperes|
|Materials||Casing||Cold rolled carbon steel|
|Heat exchangers||Stainless steel|
|Venting||Exhaust||3" or 4" PVC, CPVC, PP and SS / 3" or 4" special gas vent type BH (Class III, A/B/C|
|Intake||3" or 4" PVC, CPVC, PP and SS / 3" or 4" special gas vent type BH, (Class III, A/B/C)|
|Vent clearances||0" to combustibles|
|Safety Devices||Flame rod, APS, Ignition operation detector, Water temperature high limit switch, Exhaust temperature high limit sensor, Water pressure sensor|
A boiler is a heating appliance that is used to heat water, which is then circulated throughout a piping system in a building. The heated water passes through some form of emitter, which will transfer the heat from the water into the building. The cooler water then returns to the boiler to be reheated. A boiler can be designed to heat the water using a variety of different energy sources, including natural gas, liquid propane, fuel oil, or electricity.
A boiler is a relatively simple appliance, but will always include a few key components - a heat exhanger, burner, circulator (aka: pump), and some type of control system. When the building where the boiler is installed cools off, a control will tell the boiler to start. The pump (or pumps) will turn on to begin circulating water through the boiler and the building, and the burner will ignite to heat the water. The boiler control will operate to maintain the outgoing water at the temperature required for the application. As the heated water passes through the building, the rooms will warm up to a point where the control will turn the boiler off.
There are many factors that can affect the lifespan of a boiler, such as how well the unit is maintained, the water quality passing through the unit, and how well the system is designed to work with the boiler. Most Navien boilers have a 10-15 year residential warranty (depending on the unit). So a well maintained boiler in a properly designed and installed system could be expected to last up to 20 years or longer in some cases.
The operation of the boiler will be controlled by either a thermostat (or mulitple thermostats), or some type of boiler or building control system depending on the design. The Navien boilers have a power button on the front control panel to disable the operation of the boiler if necessary. Installing and service contractors also have access to a service switch inside the cabinet to shut off power to the boiler when needed.
Air in a boiler system can cause issues with overheating or preventing the pumps from being able to circulate water. All Navien boilers ship with an automatic air vent, which is typically mounted at the top of the boiler. The air vent can be used to purge air from the boiler (or bleed air) during the initial fill. Every boiler system requires an air eliminator to be installed in the piping system which will remove any remaining air as the water passes through.
To clean the outside of the boiler cabinet, a soft dry cloth can be used to wipe down the cabinet. Internal components should only be serviced by a qualified contractor.
Water should only be drained from a boiler for service, or if the boiler will be turned off for an extended time frame and the system exposed to freezing temperatures. Generally, the boiler will have a drain valve or valves installed in the piping system below the boiler. Prior to draining, power must be turned off to the boiler and the drain valves can be opened. Opening a valve above the boiler may be required to allow the water to drain properly. Consult with a qualified contractor prior to, or if the boiler requires draining.
A condensing boiler is designed to operate at a higher efficiency than a non-condensing boiler. This is achieved by using a heat exchanger that will transfer more heat from the exhaust into the water to be used to heat the structure. One of the by-products of a gas burner is water vapor, and when enough heat is removed from the exhaust that water vapor condenses inside the heat exchanger. The benefits of a condensing boiler are higher efficiency (operational cost savings), lower heat loss in the mechanical room, and lower exhaust temperatures.
Boilers are sized based on the amount of heat they can put out, measured in BTU's (British Thermal Units). The size of the boiler is determined by calculating the heat loss of the building, which is based on the size of the structure, the insulation value of the surfaces, and the door and window sizes. The size of the boiler required must exceed the heat loss to satisfy the system. A qualified contractor can perform a heat loss and help recommend a proper boiler size.
Please see the following attachment on where you can locate your serial number.
I am a homeowner and have a problem with my unit. If I call technical support, can they walk me through troubleshooting my unit?
Because our product involves water, electricity, and gas, there is only a limited amount of troubleshooting that can be done with a homeowner/end-user.
We recommend contacting your original installer or a Navien Service Specialist (NSS) to troubleshoot the unit.
NOTE: Charges will apply for service calls outside of 1 year labor period and/or non-warranty issues. Please see terms of our labor warranty.
Because our product involves water, electricity, and gas, there is only a limited amount of troubleshooting that can be done with a homeowner/end-user. We recommend contacting your original installer or a Navien Service Specialist (NSS) to troubleshoot the unit. NOTE: Charges will apply for service calls outside of 1 year labor period and/or non-warranty issues. Please see terms of our labor warranty.
If you feel like there is an issue with your unit, please have someone contact Navien Technical Support while in front of the unit with your Serial Number ready. We recommend that a license contractor, original installer, or NSS contact is the person who calls us, so we may do in depth troubleshooting to determine if there is a part failure.
Navien Technical Support will be unable to send out parts without registration of product (Serial Number, Date of Installation, Homeowner Information, and Installer Information).